Last Updated: March 31, 2026
1. GENERAL PROVISIONS
1.1. These Terms of Use (the "Terms") constitute a legally binding agreement between Contentovo.com Sp. z o.o., with its registered office in Warsaw, ul. Puławska 233 lok. K, 02-715 Warszawa, Poland, NIP: 5213923955, REGON: 388521155, KRS: 0000891265 (the "Provider") and the entity or person ("User") registering for or using the Service.
1.2. The Service is a business-to-business (B2B) analytical tool. By using the Service, the User confirms they are acting for purposes relating to their trade, business, or profession.
1.3. Access to the Service is contingent upon the User’s acceptance of these Terms and the Privacy Policy.
1.4. Acceptance of Terms: By creating an account, clicking "Sign up" (or any similar button), or by accessing or using the Service, the User agrees to be bound by these Terms and the Privacy Policy. If the User does not agree to these Terms, they must not access or use the Service.
2. DESCRIPTION OF SERVICE & AI DISCLAIMER
2.1. The Service provides a dashboard for tracking brand and domain visibility within third-party Large Language Models (LLMs) including, but not limited to, OpenAI, Google Gemini, Anthropic Claude, and Perplexity, via automated queries ("Prompts").
2.2. Non-Deterministic Nature of AI: The User acknowledges that LLMs are non-deterministic. The same Prompt may yield different results at different times. The Service provides statistical approximations based on data captured at the specific time of the query.
2.3. AI Accuracy: The Provider does not control and is not responsible for the content, accuracy, or potential "hallucinations" (false information) generated by third-party models.
2.4. Technical Constraints: The Provider is not liable for service interruptions, data gaps, or inaccuracies caused by downtime, API changes, rate limits, or anti-scraping measures implemented by third-party AI providers.
3. BETA FEATURES
3.1. The Provider may, from time to time, offer new features or AI engine integrations identified as "Beta", "Experimental", or "Trial" ("Beta Features").
3.2. No Warranty for Beta: Beta Features are provided "as-is" and "as available," without any warranties, Service Level Agreements (SLAs), or guarantees of any kind.
3.3. Right to Discontinue: The Provider reserves the right to modify, suspend, or discontinue any Beta Feature at any time without notice or liability to the User. The User acknowledges that the results from Beta Features may not be as reliable as standard features.
4. USER OBLIGATIONS & ACCEPTABLE USE
4.1. The User is solely responsible for the content of the Prompts and Domains provided to the Service.
4.2. Third-Party Compliance: The User agrees to comply with the usage policies of the respective AI providers (e.g., OpenAI’s Usage Policies) when formulating Prompts.
4.3. Restrictions: The User shall not:
- Use the Service to track individuals or collect sensitive personal data.
- Attempt to reverse engineer the Service or scrape the Provider’s dashboard.
- Use automated "bots" to register accounts or interfere with the Service’s infrastructure.
4.4. No Resale: Sublicensing or reselling the Service to third parties is prohibited without a separate written agreement.
4.5. No Refund for Breach: In the event of account suspension or termination due to a violation of these Terms, the User shall not be entitled to a refund of any pre-paid fees or unused portions of their subscription. All such fees shall be forfeited as liquidated damages for the breach.
5. DATA PROCESSING ADDENDUM (DPA - Art. 28 GDPR)
5.1. Roles: For any personal data contained within Prompts or Domain configurations, the User is the Data Controller and the Provider is the Data Processor.
5.2. Instructions: The Provider shall process data only to provide the Service and on documented instructions from the User.
5.3. Security & Confidentiality: The Provider implements appropriate technical measures to protect data and ensures that authorized personnel are committed to confidentiality.
5.4. Sub-processors: The User grants general authorization to engage sub-processors (hosting providers and the AI API providers listed in the Privacy Policy).
5.5. Assistance: The Provider shall assist the User in fulfilling GDPR data subject requests and ensuring compliance with Art. 32-36 of the GDPR.
6. INTELLECTUAL PROPERTY & DATA EXPORTS
6.1. Ownership: The Provider retains all rights to the Service's software, proprietary algorithms, and "Visibility Scores".
6.2. Export License: If the Service allows data exports (PDF, CSV, XLSX), the User is granted a non-exclusive, non-transferable license to use such data for their internal business purposes only.
6.3. Anonymized Data: The User grants the Provider a royalty-free license to use anonymized and aggregated data (not identifying the User) to create industry reports and improve the Service.
7. FEES, BILLING, AND PAYMENTS
7.1. Subscription: Fees are billed in advance according to the selected plan.
7.2. Payment Processing: All payments are processed via Stripe. The Provider does not store, see, or process full credit card numbers or sensitive payment credentials. The User’s interaction with Stripe is governed by Stripe’s own terms and privacy policy.
7.3. Auto-Renewal: Subscriptions renew automatically unless cancelled via the dashboard before the next billing cycle.
7.4. No Refunds: Due to the immediate costs incurred by the Provider for third-party AI API calls, all payments are final and non-refundable.
7.5. Price Changes: The Provider may change fees with at least 30 days notice via email or the dashboard.
8. LIMITATION OF LIABILITY
8.1. Total Liability Cap: To the maximum extent permitted by law, the Provider’s total aggregate liability for any claims arising out of these Terms shall be limited to the amount actually paid by the User to the Provider during the three (3) months immediately preceding the event giving rise to the claim.
8.2. Exclusion of Indirect Damages: The Provider shall not be liable for loss of profits, loss of data, loss of reputation, or any indirect or consequential damages, even if foreseeable.
8.3. No Professional Advice: Insights provided are for informational purposes only. The Provider is not responsible for business decisions or legal actions taken by the User based on this data.
8.4. Chargeback Abuse: Fraudulent chargebacks initiated via Stripe may lead to immediate account termination and reporting to credit agencies.
9. INDEMNIFICATION
9.1. The User shall defend and hold the Provider harmless from any claims, damages, or legal fees arising from the User’s Prompts, breach of these Terms, or violation of third-party rights.
10. FORCE MAJEURE
10.1. Neither party shall be liable for failures due to events beyond reasonable control, including acts of God, cyber-attacks (DDoS), global API outages, or government restrictions.
11. FINAL PROVISIONS
11.1. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.
11.2. Governing Law: These Terms are governed by the laws of Poland.
11.3. Jurisdiction: Any disputes shall be resolved exclusively by the courts having jurisdiction over the Provider's registered office in Warsaw.